AUGUST 2014
H
business elite canada
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charts, which repre-
sent inspection history
and satisfaction rat-
ings of job sites. This
system also provides
customers with real
time status updates
on work orders, along
with the ability to re-
view completed work
under order requests.
Another innovative
quality control pro-
gram that works hand-
in-hand with ScandiTRAC is the 10-1-24 prom-
ise, which means that if anything is missed,
or something was not cleaned to the client’s
satisfaction, then the client can inform Scandi-
navian immediately through Scandi-TRAC and
a Scandinavian representative will get back to
the client within 10 minutes, provide a solution
within one hour of receiving the notification
and have the problem fixed within 24 hours.
“It’s been tried by others and we’re still the
only group that does this kind of system be-
cause it’s a culture that’s been built up through-
out our organization. Our national average is 4
minutes. So if there’s a client that calls in and
has a problem, within four minutes we respond
so that they know we’re looking after them,”
said Hay.
Scandinavian is a leader in using sustainable
environmentally friendly cleaning supplies and
products that meet quality industry standards.
With CGP certification, all of Scandinavians
cleaning products pass all rigorous investiga-
tion and testing to ensure that they are envi-
ronmentally friendly. To take their green pro-
gram initiative a step further, Scandinavian is
in the process of testing ozone to literally clean
effectively with water only. The company is
currently testing it on different job sites, and
so far it is working very well. Scandinavian was
