SEPT/OCT 2014
H
business elite canada
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quired is never compromised throughout the
building process.
“We only take on as much work as we can
do with great quality. To take on anymore is
to lose the personal touch that you have with
your clients. It ends up being more of a ‘Let’s
build it, get it done, and sell it,’ kind of mental-
ity. We’re definitely not that kind of company,”
said Smith.
Consequently, Smith remarked, the “R&M
staff have every bit as much pride in the home
that they have built as the homeowners do—
which says a lot.”
Remarkably, almost 100 per cent of R&M’s
business comes through client referral.
“We haven’t done a lot of advertising to be
quite honest with you in 30 years, it’s been
very minimal. We have a great team of guys.
They care about their projects and they get
along great with our customers,” said Smith.
In fact, over the years members of the staff
have often been invited over for dinner at the
clients’ new homes in gratitude for the quality
of work that they have done. Clients appreci-
ate their top quality, wonderful attitude, and
timely approach.
Randy Smith & Dave Smith
