SEPTEMBER 2015
H
business elite canada
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positive reviews from diners, along with
requests from potential franchisees inter-
ested in investing in the business.
The level of quality and standards are
consistent across each restaurant, which
helps new locations turn a profit quickly.
That success has encouraged current fran-
chise owners to purchase additional loca-
tions. “They see the value the franchise
brings them and therefore invest in more
locations,” Osmow explained.
“In terms of the future, the sky’s the limit.
We’re growing at a fast pace and we’re
seeing tremendous success through our
franchise owners,” he said. “They’ve been
doing a great job in keeping the brand con-
sistent and increasing our brand aware-
ness without sacrificing taste or quality.”
CUSTOMER SATISFACTION
IS A PRIORITY
All of the dishes at Osmow’s are prepared
from scratch, Osmow said, which adds an
authenticity that customers appreciate.
Because the restaurant’s popularity has in-
creased steadily, they’ve been challenged
to keep their wait times low to ensure cus-
tomer satisfaction. Faster and better ser-
vice are areas where they continually strive
for improvement. They also try to engage
their customers via social media, offering
contests and customer feedback promo-
tions through Facebook, Twitter, Google+
and Instagram.
“We would love to hear back from cus-
tomers. Any feedback is greatly appreci-
ated, whether good or bad. It is definitely
taken into consideration,” Osmow said.
“We thank our valued customers, dedi-
cated staff and franchisee owners for the
continued support and loyalty given.”
To learn more about Osmow’s and their
Mediterranean cuisine, visit mrosmow.
com.
“In terms of the future, the sky’s the limit.We’re growing at a fast pace and we’re
seeing tremendous success through our franchise owners.”
