JAN/FEB 2015
H
business elite canada
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Part of the SPS success story can be attributed
to the company’s employees, many with 15 or
20 years of service. That sense of history and
level of experience has helped to solidify the
company’s reputation as one of integrity and
reliability.
“I have a great staff. That’s our other secret to
success,” Richard said. “You’d be hard-pressed
to walk through this office and figure out who
owns the company. By talking to the people,
you would think we all own the company. I
think we respect our people. We see the value
in them and we know that we’re not a com-
pany without them.”
NEW TECHNOLOGY HAS
CUSTOMERS IN MIND
Future growth for SPS is going to come with
changes in technology, whether it’s the com-
pany’s new ERP system, plans for an updated
website or the setup of an online portal that will
allow customers to place and review orders, or
track down invoices. “As a small company with
12 employees, we have an IT department and a
computer system like a Fortune 500 company,”
Richard said. They’re also focused on finding
that next specialty product that will provide
solutions for their customers similarly to the
success of the safety shower.
“I think we’re at a point where we do need to
make a decision. Are we going to be a niche
speciality-type supplier or are we going to be
that all-in-one, one-stop shopping supplier?”
Richard explained. “I think that’s where I see
us going in the next five years, spending a lot
of time writing business plans and looking to
the future to see what customers are going to
need.
“Overall, I think it’s going to come down to ser-
vice and communication with the client, being
able to service the products we sell, being able
to go onsite and fix or provide recommenda-
tions to the products they already have.”
To learn more about Sarnia Piping Specialities,
visit spssales.com.
Overall, I think it’s going to come
down to service and communica-
tion with the client, being able to
service the products we sell, being
able to go onsite and fix or provide
recommendations to the products
they already have.
