OCTOBER 2015
H
business elite canada
7
Arkadin also has offices in Montreal and
Vancouver to facilitate sales to some of the
most recognizable names in the Canadi-
an business landscape. But they also have
solutions customized for small business
owners, and recently moved their small en-
terprise group into its own division dedicat-
ed to managing the unique needs of those
customers. Whether it’s the financial, man-
ufacturing or retail sector, there are options
for every industry.
Helping their clients navigate the vast choic-
es in communications tools is where Arkadin
shines. From audio, web and video confer-
encing services, to virtual events and
Unified Communications solutions, it’s
crucial to find the right fit for each client
from an implementation, cost and
company-culture perspective, Newman
explained. Additional benefits such as
offering single invoicing, single points of
contact for service and multiple ways to
contact the company’s support group are
key to customer satisfaction. “…the way
we work with our customers is extremely
important
for
building
lasting
relationships. We provide them with best
practices from the industry, and implement
the services in ways that make sense for
their company,” Newman said. “I think
that really resonates and it’s allowed us to
do a terrific job of being that one-stop shop
for a lot of companies.”
