28 business elite canada
H
APRIL 2018
“We are growing all across Canada,”
continues Larue. “Ontario is definite-
ly our fastest growing market as we
will almost double our sales from last
year. We will continue to grow our
business, by training our people, pro-
viding them with great tools, create a
winning sales culture, offer some cre-
ative solution to our customer needs
and deliver what we promised.”
Hamster’s team of Product Manag-
ers are fully dedicated to look for
new products and making sure that
its product offering is in line with the
market and the customers’ demands.
Customers benefit froma state-of-the-
art system that allows them to moni-
tor our inventory level on all 20,000
SKUs on which there is a 98 per cent
fill rate. This ensures that most of the
orders are shipped complete with no
back orders.
A team of 40 bilingual people in the
Customer service department an-
swering over 1000 calls on average
per day. Those agents are fully trained
on call resolution and to answer all
types of customer’s questions or re-
quirements on phone, emails or ‘Chat’
in real time from our website.
"Maintaining this growth rate and in-
tegrating new warehouses means we
rely on technological platform. In-
deed, the Warehouse Management
System (WMS) linked to an intelligent
system of conveyors, a state of the art
radio frequency equipment facilitates
a paperless environment for the em-
ployees.” says Mr. Francois Milette, VP
Operations of Novexco. This technol-
ogy allows the group to dispatch over
21,500 parcels per day ship through-
out Canada. The customer cut off
“We are always looking for the best solutions for our customers. This is
much more than just a name change, it is a complete change in course.
Our customers’ expectations are changing, and so is our business.”
–Denis Mathieu, President and CEO of Novexco
