CLIENT RELATIONSHIPS Maintaining strong client relationships is a cornerstone of Kica’s business strategy. “Our approach is built on personal involvement and clear communication,” says Marion. “Calvin and I are hands-on and accessible, which is rare in our industry. I make regular site visits, not just to oversee operations but to engage directly with our clients.” Kica also conducts regular client check-ins, including formal quarterly reviews and satisfaction surveys. “We want to make sure we’re always improving,” she says. 66 APR 2025 | BUSINESS ELITE CANADA
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