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business elite canada
H
JULY 2014
conian (a.k.a Graycon employees) happiness?
“It literally comes from the belief that if our team is
here and they are staying, growing, engaged and posi-
tive, then that makes for a healthier bottom line—hap-
pier clients and a fun culture where people truly enjoy
coming to work,” said Gray.
This translates to growth in other scorecard boxes
like, “karma” — the sum of Graycon’s charitable efforts
that benefit local communities in terms of donations
of time, effort and money. Twenty-five years of busi-
ness and numerous recognitions also attest to the high
measurement of this success factor, including being
named one of Canada’s 50 Best Managed Companies
by Deloitte in 2013, achieving a fourth place ranking
in the Branham Group’s Top 10 Canadian ICT Security
Companies and listed at number 102 in its recogni-
tion of Top 250 ICT Companies. Graycon has also been
named Best Workplace in Calgary numerous times.
While the recognition is nice and certainly is a strong
indication that Graycon is on the right track, it is not
the only primary measure of success and sustainability
for the company after 25 years. Rather, it’s all about
keeping a balanced scorecard. The scorecard lists four
key ingredients or bottom line goals, indicated as score
boxes for the company, in equal measure of: client
satisfaction, profitability, Grayconian happiness, and
building good karma.
Gray started the employee-only company 25 years
ago with a human resources and IT consulting back-
ground. It started out as a private company and went
public during the .com era of the 90’s and returned to
become a private firm at the end of 2003. They have
