one system to another?What are the busi-
ness processes? What business process
can be standardized and automated? And
from which system should that happen?
What are the KPIs? How do we track and
measure our results? How will they be
communicated? What channels do we
need to provide them in?” Kumar said. “In
addition to all the front-end considerations,
who will be visiting our site? How will they
navigate through our site? What informa-
tion gets sent back to the systems? When
do we communicate to them? What will
we say?”
Q: Is omni-channel only relevant to re-
tailers?
A: Not at all. We see this in supply chain
companies, manufacturing, telecommuni-
cations, health care … While retail is the
most prominent example of the need for
omni-channel experiences, it is relevant
and can be applied to almost any industry.
Q: With so much to consider where
should they start?
A: “That’s where we come in. Our goal
as consultants is to simplify the process
for companies. We want to reduce the
complexity and the noise for our clients.
Once we understand their business prob-
lem and what their goals are, we take all
that away and source the best technolo-
gies and systems to build them a system
that fits their needs,” Kumar said. “And this
doesn’t have to be a huge investment ei-
ther. We can work with the systems they
have in place, deploy solutions in a phased
or tiered approach, and work with any bud-
get. We are always willing to put our skin
in the game.We will build proof-of-concept
solutions for nominal bare minimum costs
for customers to assess if these solutions
are right for them.”
Q:What are your plans forTechBlocks in
the next two to five years?
A: For years now we have built amazing
award-winning solutions for our clients,
but we have been so focused on our cli-
ents and on their success that we had
forgotten to promote our success. We are
expecting to triple – no quadruple – in five
years and you can definitely expect to hear
more about TechBlocks as we continue to
reface IT consulting with our new age ap-
proach.
To learn more about TechBlocks, visit
tblocks.com.
JULY 2015
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