work as one big team.
The training program is more holistic ap-
proach that ensures a complete mastery of the
construction process at each step as opposed
to a specialization in only one or two areas of
construction such as flooring, or ceiling instal-
lations. Remarkably, by RG Solution standards
productivity under this system is just as fast and
efficient as a production line approach, with-
out ever jeopardizing quality. Consequently, it
takes between two-three years to train each
employee.
After recruitment of skilled labour and inter-
nal training is complete, the other challenge
for RG Solution is to engage the customer and
build a solid client base. Once a product has
been sold, customer loyalty usually follows. RG
Solution knows that seeing is believing. On that
note, the company decided to take a unique ap-
proach to the process by building beautiful loft
apartments that clients are welcome to stay in
on site while observing the stages of construc-
tion on their projects.
“A lot of companies talk about quality, but we
go one step further by getting people to actu-
ally come in and see how we make our prod-
uct. Once they see the quality for themselves
we get a very loyal customer. That’s why we
really welcome them to see their product be-
ing built every day. We will offer our apartment
for them to stay for free, that’s how confident
we are about our product,” said Dufresne. It is
a demonstratively confident approach along
with dynamic innovation that has certainly
paid off for RG Solution over the years and is
sure to continue in the years to come.
AUGUST 2014
H
business elite canada 109
