DECEMBER 2014
H
business elite canada
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Ensuring that Allied Global stands out among
the crowd of organizations offering similar ser-
vices has been a priority since the company’s
early days. Call centres are known to experi-
ence high staff turnover rates but Allied Global
addresses the issue by creating a supportive
and collaborative culture for all employees.
“It’s been something that’s been part of our
company since the early days
… and it’s something that has
continued on consistently
and something we work hard
at to get in to all of our cen-
tres wherever we operate,”
Rae said.
“We know that call centre
work is not necessarily the
type of job that somebody is
going to necessarily get and
then say, ‘This is my long-term career ambition
and I want to do this forever’. Some people do
that, but it would be unrealistic to think that
that is the goal of most of the people that come
on board,” he explained. That’s why the em-
ployee experience revolves around a culture
of respect, fairness and something known as
“cheering the progress”, which celebrates both
Left to right: Atheenah White, Seema Somnothi, Barbara Francis, Kayla Briggs and Amanda Peppiatti
