Page 9 - Willowglen Systems
P. 9

The pandemic has changed the way Willowglen             organization, and it’s changing the way culture is

        connects with its customers. With few opportunities     built.  For example, new employees record a quick
        to travel, and business on five continents, getting     video introduction, so they aren’t viewed as an

        quality time with customers, partners and other         email address or just another square on the Brady

        suppliers has been challenging.  Nonetheless, the       Bunch screen arrangement.  The company’s social
        company’s growth has seen an increase in its staff      committee continues to design weird and wonderful

        complement of more than 40% in the last year.           virtual experiences to ensure team members

        Good communication is more important than ever          maintain connection.
        – with staff as well as customers.  Karpoff would

        rather err on the side of over-communicating and        Willowglen’s future focus is to continue to deliver
        continues to search for new ways to connect.            new technologies that will improve a commuter’s

                                                                experience, change the risk profile for heavy rail,

        Openness and transparency are critical when             and so on. It’s just one example of a Canadian
        communication is challenging. He hosts company-         company unknown by most of the population that’s

        wide Zoom meetings on a regular basis. The              competing successfully on the world stage.
        executive team meets at 8AM every day to talk

        through issues and ensure they keep in touch.                                  www.willowglensystems.com

        That example has trickled down through the


 8                                                                                                                     9
   4   5   6   7   8   9   10