of last year and right now we
are 10% ahead of last year,”
says Serli. “We should fin-
ish the year at 10-12% ahead
despite starting behind,” he
adds.
A new emphasis has been
placed on customer service
within the company. “The
customer feedback is very
positive,” says Serli. “Here
you can have direct access to
dispatchers who can tell you
where the truck is. If we have
any problems, dispatch and
operations are very fast to an-
swer and redirect or correct,”
he adds.
The company is also thriv-
ing due to their specialization
and ability to meet the unique
demands of various custom-
ers with varying requests and
needs. “We can do 10-15 de-
liveries in the morning and 10-
15 pickups in the afternoon…
every customer has their own
expectations and their own
opening hours,” says Serli.
“We are one of the best to
take care of all these special
demands,” he adds.
“We are trying to get more
and more sophisticated and
specialized equipment such
as heavy duty tailgate equip-
ment, heething service, and
double deck trailer for more
efficient loading,” says Serli.
While the firm’s logistics
department covers all of the
North America market, Trans-
port Dessaults is based in
Drummondville. “Montreal
is the main attraction; a lot of
things are going in and a lot
of things going out because
there’s a lot of manufacturing
business,” he says.
Aside from customers, the
firm has also attracted atten-
tion from job seekers. “A lot
of carriers want to work here
because they know they will
start in the morning and end
at 5-7pm instead of going to
Texas and leaving for weeks
at a time,” says Serli. “Great
drivers are hard to find…it’s a
very physical job,” he adds.
In terms of expansion, Trans-
port Dessaults is looking to
move from their current fa-
cility to allow for increased
flooring, freight, and trucks.
“We want to be near the cen-
ter of Quebec because almost
75% of our equipment is going
west and 10-15% to the east,”
says Serli. Being more cen-
tered in Quebec will allow the
firm to save fuel, manpower,
and money.
Support has been provided to
Transport Dessaults by Na-
tional Bank who helped with
their acquisition. “They’ve
been a big partner,” says
Serli. Dessaults is supplied
their fuel, oil and lubricant by
Petro West and law services
by Therrien Coutre. “We take
care of suppliers as much as
we take care of our custum-
ers… this is a key to success,”
says Serli. “A great future is
in front of us because we’re a
very specific kind of transpor-
tation,” he adds.
JANUARY 2014
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