to train them to do things the
‘Titanium Way,’ which means
focusing on the customer. We
want our people to come in
with enthusiasm and learn the
fundamentals of what we do
from the ground up.”
“The second aspect of that is
your processes—your inter-
nal processes. Being a former
programmer, I like to break
down a business as a step-by-
step process… We often ask
ourselves, ‘How can we com-
plete this task more efficient-
ly?’ Our company is changing
very quickly and so our model
has to be scalable and ready
to run with every new acqui-
sition and every new hurdle
we hit. We’re going from 3
employees to 10 to 20 to over
150, and the processes have to
be expandable for each level
we’re hitting.”
Speaking about good people
on the job, despite the com-
pany’s impressive growth
over the years, Doug hasn’t
forgotten who makes up the
face and foundation of the
company—the drivers.
“We’re very proud that the
drivers are happy. [During
our recent Christmas party] I
spoke to a lot of our drivers,
and there wasn’t one guy in
the room who didn’t love Tita-
nium and love the work we’re
providing. They’re on the
front lines—you need to have
happy drivers to have a good
transportation company. Peo-
ple provide better service to
the customers when they are
happy to be at work.”
Ambitious, motivated, and
highly focused, it’s easy to
see why Titanium has grown
from a small-time company
into a Canadian dynamo. As
we head into a new year, we
won’t be the only ones with
our eyes focused on this excit-
ing and driven company.
JANUARY 2014
H
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