Page 10 - Lumeca Health

THE IMPACT OF COVID-19 One of the things Hazen also noticed before the

pandemic and after it’s “hot phase” died down was

that the people who would not necessarily have
The COVID-19 pandemic appears to have sparked
used virtual healthcare before COVID-19 that had to
an increase in users of Lumeca Health’s app.
use it during the pandemic are “now understanding
what we were doing and what virtual care is about.”
“Initially, there was a huge onset of use and

downloads when people were quarantined,” says
“They’re now some of our biggest advocates,”
Hazen. “Things are still very busy and steady, but
Hazen adds. “Unless they’re dying, they don’t really
there definitely was a peak during what I’ll call ‘the
want to go to the hospital or to a clinic, because
hot phase’ of COVID, when people were scared and
they see it’s not required to drive and wait in a
quarantined, and not leaving home for anything but
waiting room and do all that stuff. We’ve seen the
still needed to see a doctor.”
usership go up just from that, as well. People are

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