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20TH ANNIVERSARY CELEBRA TION
profitable, top-branded market leader, creating top Q: To what do you credit your long success in this
customer service experience for buyers. FOT has industry?
grown from selling a couple trailers a month to A: FOT’s success stems from our amazing
having over ten acres, 600 units and 8 locations employees and the deep-rooted culture of a
across Western Canada with thriving parts, service, customer-first centered mentality that leads to
trailer sales centres. Having a vertically-integrated an amazing experience for buyers where they do
business from manufacturing through to the not get anywhere else. Our work culture and very
customer is a sophisticated business with amazing specific process and procedures ensure a family-
employees and a business culture that welcomes friendly and customer results-driven advantage.
change and adaptation. Also, FOT offers Factory Direct pricing and deep
discounts because of our massive economies of
JUNE 2021 | BUSINESS ELITE CANADA 61
