queues to reach sales representatives or
technical support. In the company’s most
recent quarterly report, the residential hold
time on average was only one minute and
40 seconds per customer, which is much
shorter than other companies’ hold times,
Stix explained.
Always seeking new ways to deliver in-
novation, Fibernetics started a new sub-
sidiary about a year ago called Fibernetics
Ventures Inc., which houses various start-
up and early stage companies under their
own unique brands.
“The 'seedling project' is essentially going
to every person that works with us and
saying, If you ever dreamed of being an
entrepreneur, if you ever dreamed of own-
ing your own business — but many people
find they cannot make that transition be-
cause you have an income and you have a
family to support — do not leave us or do
not hold that dream down anymore. Come
MAY/JUNE 2015
H
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