14 business elite canada
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JAN/FEB 2015
— an online customer portal. Homebuyers will
be able to log in and stay up to date on the pro-
gression of their home’s construction through
photos, building updates and notices each time
a milestone date is reached. The site will include
drawings, change orders, and warranty docu-
mentation, and will even offer videos and tuto-
rials on various topics like maintaining a sump
pump or HRV system. The portal is expected to
be operational by early summer 2015.
“The purpose of the customer portal is to drive
a better experience for the customer,” Dumon-
ceaux explained. “It ensures we have proper
communication with customers throughout the
