12 business elite canada
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JAN/FEB 2015
top priorities and it is very important these days
for every one of our customers,” Dumonceaux
said. “It’s really a driving force.”
HOMES IN 28 COMMUNITIES
ACROSS EDMONTON
Today, Pacesetter is building in 28 communities
in Edmonton and surrounding areas, offering
products that range from townhomes to luxury
attached garage homes. Over the years, they di-
versified their product line with a wider range
of award-winning home designs, increased their
market share and continued to put an increased
emphasis on pleasing their customers. Paceset-
ter homeowners complete surveys that provide
valuable feedback and opportunities for busi-
ness growth and improvement.
“Surveying your customers really gets you in
touch with people who don’t necessarily want
to speak out sometimes. It gives that customer
the opportunity to tell us what things they like,
what they didn’t like,” Dumonceaux said. “We
relish it. We want to embrace our customers’
opinions — it’s important to us.”
Pacesetter’s dedication to customer service is
one of the reasons behind their newest venture
