trade association, they will have a mover
that stands behind a code of ethics (and)
they’ll have systems and policies in place
that will ensure they get the best move
possible.”
CLEARING UP CONFUSION
AT THE BORDER
Another major project for CAM is happen-
ing at the border. CAM members work
with consumers who are relocating into
Canada, whether from the United States
or overseas. In most cases, the goods ar-
rive at the border separately from their
owners and have to be cleared through
customs by the moving company. Incon-
sistencies in the way that process is han-
dled can cause issues for both the movers
and the customers, Leader said. CAM is
currently working with the CBSA to clear
up the confusion.
“Some of their offices apply a different set
of rules than others. Some say no, they
don’t need to see the person; they need
to see the goods and documentation,”
Leader explained. “Others say they need
the person moving into Canada to show
up with their goods.”
But it doesn’t make sense, Leader said.
Some of the customers may already have
relocated to areas far from the Canadian
border while awaiting their possessions.
Since all of the documentation has to be
completed prior to moving day and an
approved list of goods is available to be
matched to the contents of the moving
truck, there’s no need to have the owner
on site at the border.
“I think (CBSA has) realized that their sys-
tem is somewhat antiquated and they’re
open to change. They’ve been really re-
ceptive to dealing with this,” Leader said.
CAM provides a wealth of information to
consumers planning a move, whether it’s
to a neighbouring city or halfway around
the world. To learn more, visit
-
er.net.
“We lobby the government at all levels and encourage them to follow our lead, and
consumer awareness is a big part of that.”
OCTOBER 2015
H
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